Brief Description

Business Process: 3.3.5.1 CC&B Establish and Maintain Loan

Process Type: Sub-Process

Parent Process: 3.3.2 CC&B Manage Service Agreement

Sibling Processes:

•	3.3.2.1 CC&B Start Premise Based Service

•	3.3.2.3 CC&B Stop Premise Based Service

•	3.3.2.2 CC&B Start Non-Premise Based Service

•	3.3.2.4 CC&B Stop Non-Premise Based Service

•	3.3.1.1 CC&B Establish Person and/or Account

•	3.4.1.1 CC&B Manage Customer Contacts

•	4.2.2.5 CC&B Manage Loan Charges

Organizations may offer special services and products for their customers and allow the customer to pay in installments over time. This process outlines how the Loan Service Agreement functionality in CC&B can be used to set up loans for customers. Examples of loans can include:

•	Conservation options for insulation and high-energy furnaces

•	Service extensions for new construction or Service upgrades

•	Products that promote the services of the organization

Loans are separate Service Agreements and hold the loan terms, including the loan amount, periodic payment amount, number of payment periods, interest rate, and billing frequency based on configurable business rules.

When the customer enters into a Loan with the organization regular billing occurs with a due date for loan payments. If the customer does not pay in a timely manner, CC&B can prompt the customer or flag the organization to begin collection efforts.